Good Online Public Reviews Can Fuel Positive Word of Mouth and Generate Referral Traffic to your Business Like You’ve Never Seen, So Take Control of the Process.
Controlling the process is about implementing strategies to Monitor, Manage and Market your Private Feedback and Public Review (read more here)
Reputation Marketing is the process taking all the incoming positive Feedback and Reviews and marketing them each to all your social media accounts.
This is a powerful way to build your reputation and Prestige on line because potential customers will see your Feedback and Reviews on the platform they are on (go where your customers are) and since many people are on multiple platforms they may see how great your business is again and again.
We have a propriety system to Monitor, Manage and Market all your Private Feedback and Public reviews to help your business grow internally and in Prestige online. Seeing great reviews will sell more people on doing business with you than almost anything else.
So get Monitoring, Managing and Marketing your Private Feedback and Public Reviews to bring in more customers ready to buy.
We can help you repair existing damages, clear your reputation, safeguard against negative comments and protect your brand / business. Build a 5 Star Reputation online and win over new customers.
When it comes to Monitoring, Managing and Marketing to protect and enhance our customers’ online reputations we are second to none in the industry.
Don’t leave your reputation to chance. Take control.
79% of consumers place equal weight on both online reviews and personal recommendations - Bright Local
85% of consumers use the internet for research before making a purchasing decision - Yelp
Monthly Reputation Service Has Three Core Services
We monitor a business’s multiple public review websites online that host public reviews ie. Google, Facebook, Yelp and many others. We track all reviews that come onto those sites and give the business notice of each review when it is published, which creates the opportunity to reply to the review as quickly as possible. Replies serve multiple purposes. Every review should be replied to, both positive and negative reviews. Every business should know what people are saying about that business online and manage responses to each review.
Reviews awareness is the first step, we do that for your business. We also provide a system/process to quickly respond to all reviews which maximizes the positive feedback loop of the company and with a reviewer, as well, it helps solidify a good reputation to prospects of a business when prospects see multiple reviews and timely business responses to each review.
Your business can also mitigate a negative review, in many cases reverse it to a positive, by being proactive in managing all reviews quickly and efficiently. Google search also highly values review interaction (replies) from a company as a very positive SEO ranking boost.
We offer specialized, individualized training for your business staff so each staff member understands the value of great customer service and their individual value to the company (and their jobs) by them fully participating in creating a great customer experience and inviting reviews, always.
Every positive review has market value to your business, if re-published on all your business social media accounts. As reviews are a key trust factor for prospects evaluating any business, seeing positive reviews on the particular social media prospects use, and on the business’s website, helps boost interest, trust and credibility of your business in a prospect’s mind.
We live stream reviews to your business website so the latest, up to date reviews create maximum impact and trust/reputation enhancement (outdated reviews are of lower value).
We also create images and text of every positive review and post each review to every company social media account for maximum exposure, impact and SEO value.